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When will my payment method be charged?

To place an order, make sure you are logged in to your Brandy s House account or create a new account.

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or click “DOG or CAT” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the black button that says “Add to Cart.” 

You can keep shopping or check out after you add something to your cart. To check out, click on the black button that says “Checkout.” While shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the black button that says “Place Order.” We’ll send you an email confirming your order. 

How do I make a purchase?

Your payment method will be charged automatically when the order is shipped. You may see a pending charge for the total order amount as soon as you place your order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, UnionPay, JCB, Diners, CartesBancaires,  Electron, Alipay, Apple Pay, and PayPal.

Need help? We are available Monday through Friday from 10 am - 5 pm EST.

If you have any questions or concerns, please email us at You can also text us at 646-427-4394 during our regular business hours.

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